FREQUENTLY ASKED QUESTIONS

We understand that making decisions can be accompanied by questions and concerns.

Below, we've compiled frequently asked questions that address common hesitations our clients may have. We hope these answers offer the comfort and information you're seeking. If any of your questions remain unanswered, we invite you to click below to schedule an introduction meeting with our CEO. Your peace of mind is our priority, and we're here to provide the clarity you deserve.

Consider how many of the following scenarios resonate with you:

  1. You aspire to enhance productivity without extending your working hours.

  2. You prefer avoiding the complexities of personal interactions associated with employment responsibilities such as negotiating salaries, approving leave, managing performance, and disciplinary actions.

  3. You recognize the value of your time and are willing to invest in optimizing it.

  4. Your work exhibits seasonality, and/or your income experiences fluctuations, making you hesitant to commit to a fixed monthly salary.

  5. You anticipate a substantial increase in profits by redirecting your focus toward tasks crucial for business growth.

  6. You aim to alleviate stress and achieve a more relaxed work & home environment.

  7. Your workload can become overwhelming, yet you are hesitant to take on the responsibility of employing someone fulltime. 

  8. You possess the ability to outline tasks that need completion and articulate how you want them executed.

 FAQs

  • Our payment plans are meticulously crafted to ensure that, regardless of the cap you select, you will only be billed for the actual time spent by the assistant tracked by an app called Toggl. Rest assured, the invoiced amount will never exceed your chosen cap.


  • TES distinguishes itself through a combination of highly skilled virtual
    assistants, cutting-edge technology integration, and a commitment to
    personalized and efficient support. Our team is dedicated to enhancing
    executive productivity and ensuring a seamless work experience.

  • TES prioritizes open and transparent communication. We facilitate regular check-ins, utilize collaboration platforms, and encourage executives to outline their preferred communication channels. This ensures that our virtual assistants are aligned with the executive's expectations and priorities.

  • Our virtual executive assistants are carefully selected for their exceptional
    organizational skills, strong communication abilities, attention to detail, and
    adaptability. They undergo rigorous training and possess a diverse skill set to meet the varied needs of our executives.

  • Quality assurance is at the core of TES's service delivery. We implement
    rigorous quality control measures, conduct regular performance reviews, and
    encourage client feedback. This dedication to excellence ensures that our
    virtual executive assistants consistently deliver high-quality support.

  • You will be assigned a dedicated assistant. This approach guarantees enhanced continuity and productivity throughout. If you need more than 8 hours support (likely in the case of a full executive team, then you will get two dedicated assistants allocated to your account).

  • While client interviews are not out of the realm of possibility, it is important to note that they may extend the placement process, which we generally discourage.

    We take great pride in our placement process, backed by numerous success stories. Our meticulous approach begins with a comprehensive assessment of your scope of work before disseminating information about the available position to our team. Subsequently, our CEO carefully selects the most suitable candidates for your needs.

  • We tailor our approach to align with the tools and platforms that suit your preferences. While our existing clients often delegate tasks through project management platforms like Microsoft To Do, Google Chat, Notion & Click up, we also find email and WhatsApp messenger to be effective means of communication.

  • Upon joining our team, all our assistants sign a Confidentiality Agreement as a standard practice. If there is a need for additional contracts or Non-disclosure Agreements specific to the assistant supporting you, we are open to discussing and accommodating such requirements.

  • The extent of task completion depends significantly on the nature, complexity, and volume of the assigned tasks. Our assistants autonomously manage their workloads and frequently support multiple clients. Consequently, it is imperative that your assignments include well-defined objectives, specified time limits, and deadlines to ensure efficient and effective task execution.

  • Getting started with TES is seamless. Executives can reach out to our
    dedicated onboarding team through our website or contact us directly. We
    will work closely with each executive to understand their unique needs and
    preferences, customizing our services to provide optimal support.

Ready to Get Started?

Experience the difference with a dedicated assistant who understands your professional needs. Schedule your introductory call today and discover how we can streamline your workflow. Contact us now to get started!